Payment policy

1. PayPal Express Checkout
2. You can pay with your credit card if you don’t have a PayPal account.
3. Israeli Tax Invoice would be attached and send with the item.

Personalisation policy

1. All items are one of a kind and individual.
2. All items are handmade, and there may be imperfections, each item is a piece of art and cannot be replaced with a duplicate one.

Shipment policy

1. We ship worldwide.
2. All our international shipments are fully insured, sent with a tracking number,
and will be shipped 3-4 days after payment.
3. Items shipped from our studio in ramot menashe ISRAEL via ECO post.
It takes around 1-3 weeks getting to the US and Europe.
4. Deliveries overseas may be charged in coasts of costumes (import tax) or Vat (value added tax) according to the states specific law. These charges are hard to predict and are out of our control. Any charge of this kind will be paid by the purchaser.
5. We will not be held responsible for delays or lost items due to customs or postal services, moreover if needed, you are responsible for picking up your item at your nearest post office.

Exchange policy

1. Exchange or return may be made 14 days from the day of receiving the item, along with the tax invoice receipt.
2. Address of shipping for exchange/return: Aviva Talmon Kibutz Ramot Menashe 19245 Israel.
For any other question please contact us at – aviva@avivatalmon.co.il

Refund policy

1. In case of returning an item for payback, please call our studio at +972.544.787534
as soon as you receive the item. or e mail us to : aviva@avivatalmon.co.il
2. To get a refund, the item and tax invoice receipt must be sent to our studio in 48 hours from the date of receiving them. The item must be unused, and in its original packing, according to the Israeli consumer protection law.
3. The sent package must arrive at our studio no longer than 30 days from the day it was sent.
4. The payback will be made up to 7 work days from the day it is received by us at the studio.
5. Aviva Talmon has the right to reduce cancellation fees of 5% the cost of the goods or service given or 100 NIS whichever is less, and by the Consumer Protection Law.
6. There will be no money return for shipment fees.
7. If the item that you have ordered was found as OUT OF STOCK, you will be noticed and get full refund.

Jewelry maintaining policy

1. In order to preserve the jewelry best, it is advised not to wear it during sleeping, showering or working out. Make sure to avoid the jewelry touching water, perfume, hair products and the like. We advise storing the jewelry in a dry place and not in the washroom.

Warranty & repair of jewelry

If for any reason there is a problem with a jewelry piece, please contact us to arrange shipping of the item to us, so we can repair it and send it back to you.
According to the condition of the item and the repair needed, there may be a minimal cost for this service.

Privacy Policy

1. No financial information, including credit and debit card data is stored by this website or can be viewed by Aviva Talmon. Personal information is stored to allow us to be able to process your order and maintain an aftercare service.
2. The publishers of this website will make all efforts to keep your personal data secure, unless required by law the publishers of this website will never disclose your personal information to third parties.
3. The website is stored on a third party server provider, Aviva talmon will not be responsible for any :
criminal offence; transmit or distribute virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; of any person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.
4. The customer’s personal information, as well as information regarding purchases made online, will be saved in the data base of the website accordingly to the Israeli privacy protection law 1981, and will be used to process your order and maintain an aftercare service.
5. The purchase is been made in PayPal servers only, so the website will not save any credit card details.
6. In different cases that are out of the control of the company and\or are results of force majeure, the company will not take responsibility of any damages, indirect or direct, that may be caused to a customer or who on its behalf. Furthermore, the company will take no responsibility for information that will be misplaced, and\or make its way into hostile hands, and\or will be used without permission.
7. Aviva Talmon may make alterations to or withdraw this website or any part of it at any time. We reserve the right to change our privacy policy as we may deem necessary or as may be required by law.

cookies

1. we save a cookie with Information provided voluntarily by you, For example, your cart, number of items you collected.